FAQ
I have a question about a product feature.
Please send an email to info@starqon.com including the product name and your question.
Has my order been shipped?
Orders are processed immediately. All orders are recorded and tracked online. You will receive a tracking email from us once it is available.
My item arrived damaged/I have not received my package.
Please contact us within 7 days after receiving the item, so we can contact the package carrier and file a claim using the package tracking number. Due to time limitations set by the carriers, if you don't contact us within 7 days after you receive the item, you may lose your claim. If you would like a second shipment to be made, please place a replacement order and you will be credited for the lost order upon resolution of the lost package.
I received a defective item.
First please check with the product manufacturer warranty, as they can be most helpful in solving many issues. Contact us within 7 days of receiving the defective item. All returns will be evaluated and tested upon receipt by our technical team.
I was shipped an incorrect item.
Please contact us within 7 days to follow the return process.
What about return shipping?
Customers are responsible for return shipping charges, including when a package is refused.
I want to cancel my order.
Orders begin processing immediately. Only orders that have not yet been shipped or have not yet been processed can be canceled. Successful cancellation will be confirmed in writing. If the package has been shipped/or processed, please follow the Returns & Refunds
I want an exchange/replacement.
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.
Please send an email to info@starqon.com including the product name and your question.
Has my order been shipped?
Orders are processed immediately. All orders are recorded and tracked online. You will receive a tracking email from us once it is available.
My item arrived damaged/I have not received my package.
Please contact us within 7 days after receiving the item, so we can contact the package carrier and file a claim using the package tracking number. Due to time limitations set by the carriers, if you don't contact us within 7 days after you receive the item, you may lose your claim. If you would like a second shipment to be made, please place a replacement order and you will be credited for the lost order upon resolution of the lost package.
I received a defective item.
First please check with the product manufacturer warranty, as they can be most helpful in solving many issues. Contact us within 7 days of receiving the defective item. All returns will be evaluated and tested upon receipt by our technical team.
I was shipped an incorrect item.
Please contact us within 7 days to follow the return process.
What about return shipping?
Customers are responsible for return shipping charges, including when a package is refused.
I want to cancel my order.
Orders begin processing immediately. Only orders that have not yet been shipped or have not yet been processed can be canceled. Successful cancellation will be confirmed in writing. If the package has been shipped/or processed, please follow the Returns & Refunds
I want an exchange/replacement.
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.